Privacy Policy
Last updated 29 September 2026
Who we are
Resolved Pipe Relining is the pipe relining division of Resolved Plumbing, based in Penrith, New South Wales, and licensed by NSW Fair Trading under licence 348780C. In this policy, “we”, “us” and “our” mean Resolved Pipe Relining.
What this policy covers
This policy explains what personal information we collect, why we collect it, how we use and store it, and how you can get to it or correct it. It covers this website and the work we do for you.
What we collect
When you fill in a form on this site, ring us or email us, we may collect your name, phone number, email address, the suburb your property is in, how you heard about us, and whatever you tell us about the problem.
When we quote or carry out work we may also collect the property address and job records, including drain camera footage, photographs of the work, and details of what was done.
How we collect it
Directly from you, by form, phone, email or in person. We also collect basic technical information automatically when you visit this site, such as which pages were viewed and roughly where the visit came from, through Google Analytics.
Why we collect it
To answer your enquiry, prepare a quote, carry out and record the work, meet our obligations under our guarantee, invoice you, and keep in touch about your job. We do not sell your information to anyone.
Who we share it with
We do not sell or rent your personal information. We may share it with the services that help us run the business, such as our website host, email provider and accounting software, and with anyone you have asked us to deal with on your behalf, such as a property manager or a strata manager. We may also disclose information where the law requires it.
Drain camera footage and photographs
Camera footage and photographs are recorded as part of inspections and relining work, and form part of your job record.
We may use photographs or footage of completed work as examples of what we do. We will not publish anything that identifies your property or shows your address without asking you first. If you would rather we did not use images from your job at all, tell us and we will not.
Cookies and analytics
This site uses cookies to work properly and to help us understand how people use it, through Google Analytics and Google Search Console. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information is held in our email, quoting and accounting systems, which are password protected. No system is completely secure, so we cannot promise absolute security.
How long we keep it
We keep job records for as long as the guarantee on that work runs and for as long as the law requires us to, and then destroy them or remove anything that identifies you.
Getting to your information, or correcting it
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email admin@resolvedplumbing.com.au and we will get back to you within a reasonable time. We may need to check who you are first.
Complaints
If you think we have mishandled your personal information, contact us first at admin@resolvedplumbing.com.au and we will try to sort it out. If you are not happy with how we handle it, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always the one on this page.
Contact us
Resolved Pipe Relining
0433 654 235 · admin@resolvedplumbing.com.au