Terms and Conditions
Last updated 29 September 2026
About these terms
These terms apply to work carried out by Resolved Pipe Relining, the relining division of Resolved Plumbing, NSW Fair Trading licence 348780C. When you accept a quote from us, you accept these terms.
Inspections and quotes
Drain camera inspections and quotes are free. A quote is based on what the camera shows and on the access available at the time we look.
If we find something that could not reasonably have been seen beforehand, such as a fully collapsed section or an unexpected junction, we will stop, tell you what we have found, and give you a revised price before doing any more. You are not committed to the extra work.
Pricing and payment
Relining is priced per metre of pipe plus access. The price in your written quote is the price you pay for the work described in that quote.
[[TO CONFIRM: payment terms, whether a deposit is required, and when the balance falls due.]]
Access to the property
You agree to give us safe access to the property and to the drainage access points we need to reach. If you are not the owner, you confirm you have the owner’s permission for the work to go ahead.
Excavation and reinstatement
Most relining is done without excavation. Occasionally a small access point is needed. Where that is the case we will tell you before we start and show you why.
[[TO CONFIRM: whether reinstatement of any excavated area is included in the quoted price or charged separately.]]
Our guarantee
Relining carried out with epoxy resin carries a 35 year guarantee, and the relined pipe has a 50 year life expectancy. Relining carried out with silicate resin carries a shorter guarantee of 10 to 15 years. Your quote and invoice will say which resin was used.
[[TO CONFIRM: exactly what the guarantee covers, what it excludes, whether it transfers to a new owner if the property is sold, and how a claim is made.]]
Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in these terms limits those rights. The guarantee described above is in addition to them, not instead of them.
Cancelling or rescheduling
[[TO CONFIRM: notice required to cancel or reschedule a booked job, and any charge that applies.]]
Liability
We are responsible for the work we carry out. We are not responsible for pre-existing faults in your drainage that we did not cause, or for damage arising from conditions we were not told about and could not reasonably have discovered during the inspection. Nothing in this clause limits your rights under the Australian Consumer Law.
Information on this website
Information on this site is general. Every drain is different, and nothing on this website is a quote, or a promise about what will happen on your particular job.
Governing law
These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have jurisdiction over any dispute arising from them.
Contact us
Resolved Pipe Relining
0433 654 235 · admin@resolvedplumbing.com.au